Zoho Desk offers a complete help desk / ticketing solution. No matter how you are collecting customer tickets:
Ticket generation is possible from incoming emails, chat, web forms or the customer portal and phone integration
Tickets are automatically assigned to the right agent / department.
With the Zoho CRM integration you can access all your customer data from CRM - but at the same time enable your sales staff a view on customer tickets from within CRM - perfect collaboration.
With the customer portal you can give your clients access to all their tickets and to a powerful knowledge data base with customizable FAQ section.
Clear view on your open and escalated tickets - Team collaboration trough integrated feeds
view your tickets by priority
We are the only certified Zoho Premium Partner in Germany, Austria and Czech Republic. No credit card or paypal account? No problem, purchase the licenses directly through us at the same price but with free support from our team who supports many languages.